Our system includes helpdesk ticketing, automated responses, FAQ sections, order tracking notifications, and customer message routing. These tools help customers get answers quickly while reducing workload for your staff.
Returns Management
Peakwa also provides structured return and exchange workflows for businesses that manage physical products. We help create a clear, simple policy that protects your business while offering customers a fair and transparent process.
Post-Purchase Automations
Post-purchase automations are included as well, such as order confirmation messages, shipping updates, review request messages, upsell recommendations, and product care instructions.
Build Loyalty
By managing communication from purchase to post-delivery, Peakwa helps small businesses build a strong reputation, improve customer retention, and increase long-term revenue.
Customer Service & Returns
Build loyalty with excellent post-purchase support. Contact us today.